Find a Law Firm
approved by Bluestone Mortgages

Ready to buy a new home? Failing to check that a lawyer is on the Bluestone Mortgages list of approved solicitors can put your transaction at risk of delay or failure.

Find an Approved Solicitor on the Bluestone Mortgages Conveyancing Panel

Q and A’s regarding the Bluestone Mortgages Solicitor Panel

I need to swap lawyers as my lawyer is not on the Bluestone Mortgages panel of conveyancing solicitors. Is it advisable to appoint a new law firm?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
Much to my surprise my conveyancing solicitor is asking me for identification documents saying that this is part of his requirements as a solicitor on the Bluestone Mortgages Solicitor panel. Is this right?
Due to Money Laundering Regulations your conveyancing lawyer is duty bound to confirm positively your identification when entering into a business relationship with you. It is a criminal offense if your lawyer not do this. If you do not provide ID early in the transaction the solicitor must refuse to act for you. It’s unlikely a lawyer will turn you away if you come to the first meeting without relevant ID but you will have to produce it at some point so you might as well bring it with you to the initial meeting so the lawyer can tick the ID verification box and start sorting out the conveyancing straight away. If you are getting a mortgage with Bluestone Mortgages your lawyer also has to check ID documents to satisfy Bluestone Mortgages
I am buying a property and require a conveyancing solicitor in Newcastle who is on the Bluestone Mortgages solicitor. Could you point me in the right direction as regards a conveyancing firm?
Our service is a directory service for firms who wish to be listed as being on the approved conveyancing panel for Bluestone Mortgages . We don’t recommend any particular firm.
Please explain the implications if my solicitor is suspended from the Bluestone Mortgages Conveyancing panel prior to completion?
The first thing to point out is that, this is a very rare occurrence. In most cases even where a law firm is removed off of a panel the lender would allow the completion to go ahead as the lender would appreciate the difficulties that they would place you in if you have ti instruct a new solicitor days before completion. In a worst case scenario where the lender insists that you instruct a new firm then it is possible for a very good lawyer to expedite the conveyancing albeit that you may pay a significant premium for this. The analogous situation is where a buyer instructs a lawyer, exchanges contracts and the law firm is shut down by the regulator such as the SRA. Again, in this situation you can find lawyers who can troubleshoot their way to bring the conveyancing to a satisfactory conclusion - albeit for a fee.
The for formalities of my remortgage has taken place with a loan from Bluestone Mortgages. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about Bluestone Mortgages. Who do I contact should I wish to lodge a complaint?
All lenders have complaints procedures. Your first port of call should be one of the Bluestone Mortgages branches or the Customer Care Department at Bluestone Mortgages head office. Ordinarily complaints to Bluestone Mortgages are resolved effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service who will take matters further.
I have not been happy with the level or service received from my lawyer. Is there a Bluestone Mortgages conveyancing panel complaints department or do I complain directly to the law firm?
There is little point in complaining directly to Bluestone Mortgages. Every solicitor firm and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

My ex -wife’s name is on the Bluestone Mortgages mortgage of my property but not on the land registry. The apartment was transferred to me on our divorce many years ago by way of a sealed court order. Does my ex still have a say on the sale even though the land registry showing the property in my name alone? Will I be required to take her name of the Bluestone Mortgages mortgage in order to sell?
In terms of the Bluestone Mortgages mortgage, it is unusual that your ex-wife’s name remains on the mortgage but not on the title. It is conceivable that this is an oversight on the part of your conveyancers to ensure that her name was removed or even an administrative error on the part of Bluestone Mortgages in failing to update their data. In any event, it should cause difficulty providing her name no longer appears on the Land Registry title and you have a court order ordering that the property is transferred to you.