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Ready to buy a new home? Failing to check that a lawyer is on the Family BS list of approved solicitors can put your transaction at risk of delay or failure.

Find an Approved Solicitor on the Family Building Society Conveyancing Panel

FAQs : The Family Building Society Solicitor Panel

I am hoping to receive a mortgage offer from Family Building Society. I intend to instruct a Licensed Conveyancer. Does the Family Building Society Conveyancing panel allow for conveyancers regulated by the CLC
Family Building Society’s approved solicitor list is, like many other lenders associated to the CML or Building Society Association, open to Licensed Conveyancers regulated by the CLC.
Much to my surprise my conveyancer has informed me that he requires identification documents asserting that this forms part of his retainer as a conveyancer on the Family Building Society Conveyancing panel. Can you confirm whether this is the case?
Due to Money Laundering Regulations your conveyancing lawyer is duty bound to confirm positively your identification when entering into a business relationship with you. It is a criminal offense if your lawyer not do this. If you do not provide ID early in the transaction the solicitor must refuse to act for you. It’s unlikely a lawyer will turn you away if you come to the first meeting without relevant ID but you will have to produce it at some point so you might as well bring it with you to the initial meeting so the lawyer can tick the ID verification box and start sorting out the conveyancing straight away. If you are getting a mortgage with Family Building Society your lawyer also has to check ID documents to satisfy Family Building Society
Are the lawyers identified as being on the Family Building Society conveyancing panel, together with their details provided by Family Building Society?
The law firm practices themselves provide us confirmation that they are on the Family Building Society conveyancing panel as opposed to being supplied with a list from Family Building Society directly.
I was supposed to move into my flat last Friday. My solicitor is on the Family Building Society conveyancing panel but has changed address in the past couple of months and had not advised Family Building Society of their new address. Family Building Society is now refusing to release my funds until such time as their systems are up to date with the correct details.
This is a rare situation indeed. Most lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local Family Building Society branch or your mortgage broker to see if they can assist.
On the whole I have been dissatisfied with the level or service received from my lawyer. Is there a Family Building Society conveyancing panel complaints department or do I complain directly to the law firm?
There is little point in complaining directly to Family Building Society. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

I recently had an offer accepted on a house. My financial adviser recommended their conveyancers I paid an upfront payment of 200. Soon after the conveyancers contacted me sheepishly admitting that they were not on the Family Building Society conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the Family Building Society panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.
Planning on purchasing a flat with a mortgage with Family Building Society. I have received an online quote from a licensed conveyancer, which states: "There will be no charge for dealing with the Lender if you are obtaining a mortgage". I take this to mean that there will be no additional fee if the solicitor is on the Family Building Society conveyancing panel. I wanted to make sure it means there will be no additional fees for dealing with the mortgage.
They are simply saying that the cost for acting for the lender is included in the fee being quoted. It is worth you checking that they are on the Family Building Society conveyancing panel