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approved by Santander

Ready to buy a new home? Failing to check that a lawyer is on the Santander list of approved solicitors can put your transaction at risk of delay or failure.

Find an Approved Solicitor on the Santander Conveyancing Panel

Q and A’s regarding the Santander Solicitor Panel

I have just been informed by my IFA that my the law firm I have appointed is not on the Santander Conveyancing panel. What can I do to check?
The best course of action for you to take is to contact your lawyer directly. It is reasonable to expect your lawyer to advise you of the situation. If they are not on the panel they could put your in touch with solicitors on the the approved Santander solicitor panel.
My solicitor has identified an inconsistency between the assumptions in Santander’s valuation report and what is in the legal papers for the property. My solicitor says that as he is on the Santander conveyancing panel he is obliged to check that the lender is happy with this discrepancy and is still content to lend. Is my conveyancer’s stance correct?
A precondition to being on the Santander approved panel is to comply with the CML Handbook requirements (last updated for this lender on Santander) which do require that your lawyer disclose any incorrect assumptions in the lender’s valuation report and the legal papers. Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for both parties.
I have checked your search tool I can't find the lawyer I was hoping to instruct as being on the Santander conveyancing panel. My lawyer has said that they are on the Santander approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the Santander conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the Santander solicitor panel.
I am considering refinancing my apartment does my lawyer have to be on the Santander Solicitor panel?
There is nothing to stop you using your solicitor but Santander will insist on their interests being represented by a firm on their conveyancing panel. There is much more potential for delays and confusion with two solicitors involved, and it will undoubtedly be more expensive too.
Two weeks ago we had a mortgage agreed in principle with Santander. Solicitors have been chosen? What is the average time that one could expect to receive a mortgage offer from Santander?
Some lenders take longer than others. Have Santander conducted the valuation? Have you advised Santander as your lawyers details and checked that your lawyer is on the Santander conveyancing panel? sometimes it can take as long as six weeks for a mortgage offer to be issued
On the whole I have been dissatisfied with the level or service received from my lawyer. Is there a Santander conveyancing panel complaints department or do I complain directly to the law firm?
There is little point in complaining directly to Santander. Every solicitor firm and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

Santander have agreed my mortgage in principle, my offer on house has been accepted, now what?
The estate agent will want to know who your solicitors are (make sure these solicitors are on the lenders panel). Call up Santander or your broker and complete any relevant paperwork. Santander will tell you what documents they want. Santander will instruct a valuer. The valuer will get in touch with the estate agent or seller to book an appointment. Once conducted (assuming no problems) it takes about week to get a mortgage offer. Santander will issue the offer to you and your lawyer. The transaction will then take it’s course according the nature and complexity of the conveyancing.