Find a Law Firm
approved by RBS - Virgin One

Ready to buy a new home? Failing to check that a lawyer is on the RBS - Virgin One list of approved solicitors can put your transaction at risk of delay or failure.

Find an Approved Solicitor on the The Royal Bank of Scotland plc Virgin One Conveyancing Panel

RBS - Virgin One Conveyancing Panel : Questions and Answers

On what basis would a firm of solicitors be removed from the RBS - Virgin One solicitor panel?
According to a recent survey report by the solicitors regulator three quarters of solicitor practices had been removed from a lender panel. The most common reasons in order are :
  1. Low volume of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction
  4. regulatory contact by SRA
  5. accidental removal. We are not aware of the specific or common criteria for removal by RBS - Virgin One
My grandson is about to exchange on a house that has just been built with a home loan from RBS - Virgin One. His lawyer has advised him of a delay in completing the ‘Disclosure of Incentive Form’. Who needs to receive the form?
The form is intended to provide information to the main parties engaged in the purchase. Therefore, it will be provided to your son’s lawyer who should be on the RBS - Virgin One conveyancing panel as a standard part of the process, and to the surveyor when asked.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the RBS - Virgin One conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

I have checked your search tool I can't find the lawyer I was hoping to instruct as being on the RBS - Virgin One conveyancing panel. My lawyer has said that they are on the RBS - Virgin One approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the RBS - Virgin One conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the RBS - Virgin One solicitor panel.
We're in London, First time buyers purchasing with a mortgage (lender is RBS - Virgin One , but our solicitor is on the RBS - Virgin One conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the RBS - Virgin One conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
How can we tell if a solicitor on the RBS - Virgin One panel is any good?
seeking recommendations is a good starting point. Before you go ahead check if they offer a no sale no fee offer. Also you often get what you pay for - a firm which quotes more will often provide a better service than one which is cheap as chips. We would always recommend that you speak with the lawyer carrying out your transaction
I have today made my last payment due on mortgage with RBS - Virgin One. I assume I don't need a solicitor on the RBS - Virgin One panel to remove the mortgage at the Land Registry. Please confirm
If you have finished paying off your RBS - Virgin One mortgage they may send you evidence showing that you have paid it off. Alternatively they may notify the Land Registry directly. The Land Registry need to see this evidence before they will remove the RBS - Virgin One mortgage from the register. RBS - Virgin One,and any evidence they send you, will determine the action you need to take. In cases where no conveyancer is acting for you and you have paid off your mortgage: but are not moving to another property where the RBS - Virgin One has sent the Land Registry the discharge electronically, and the RBS - Virgin One has instructed the Land Registry to do so The Land Registry will send you a letter confirming that your RBS - Virgin One mortgage has been paid off.
On the whole I have been dissatisfied with the level or service received from my lawyer. Is there a RBS - Virgin One conveyancing panel complaints department or do I complain directly to the law firm?
There is little point in complaining directly to RBS - Virgin One. Every solicitor firm and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.