Find a Law Firm
approved by Virgin

Ready to buy a new home? Failing to check that a lawyer is on the Virgin list of approved solicitors can put your transaction at risk of delay or failure.

Find an Approved Solicitor on the Virgin Money plc Conveyancing Panel

Q and A’s regarding the Virgin Conveyancing Panel

My Conveyancer has never been on on the Virgin Solicitor Panel. Is it possible for me to retain my family solicitor notwithstanding that they are not on the Virgin panel?
You have a number of options available to you here:
  1. Complete the purchase with your existing solicitors but Virgin will need to instruct a lawyer on the Virgin conveyancing panel. This will result in additional cost and potential delay.
  2. Get a new solicitor to act in the purchase, obviously checking they are on the Virgin conveyancing panel.
  3. Urge your lawyer to apply to join the Virgin lender panel
I am buying a newly built apartment and my solicitor is telling me that she is duty bound to disclose incentives from the seller as her practice is on the Virgin conveyancing panel. I am on a tight deadline to exchange and my preference is not to prolong the conveyancing. is my lawyer taking the correct approach?
You should not exchange unless you have advised to do so by your lawyer. A precondition to being on the Virgin approved panel is to comply with the CML Handbook requirements (last updated for this lender on Virgin). The CML Conveyancing Handbook requires that your lawyer have the appropriate Disclosure of Incentive form completed by the developer and accepted by your lender.
Whilst your website is a good idea there are many lawyers listed near Leeds on the Virgin conveyancing panel. Can you recommend a specific firm on the Virgin approved panel?
We are not in the business of recommending one firm above another as the right firm for you depends on where your priorities lie. For example you may require a local firm with local knowledge or you might be looking for the low cost conveyancing. We recommend that you speak to 3 or 4 lawyers listed before you make your choice..
Please explain the implications if my lawyer’s firm is expelled from the Virgin Solicitor panel prior to completion?
First, this is very unlikely to happen. In most cases even where a law firm is removed off of a panel the lender would allow the completion to go ahead as the lender would appreciate the difficulties that they would place you in if you have ti instruct a new solicitor days before completion. In a worst case scenario where the lender insists that you instruct a new firm then it is possible for a very good lawyer to expedite the conveyancing albeit that you may pay a significant premium for this. The analogous situation is where a buyer instructs a lawyer, exchanges contracts and the law firm is shut down by the regulator such as the SRA. Again, in this situation you can find lawyers who can troubleshoot their way to bring the conveyancing to a satisfactory conclusion - albeit at a cost.
I currently have a mortgage with with Virgin. Conveyancing has been completed a year ago. In the event that I decide to rent out the flat and do not currently have a buy-to-let mortgage do I need to remortgage to a buy-to-let mortgage or inform Virgin?
You must advise Virgin in advance of renting your property as this is likely to be a breach of Virgin’s mortgage conditions. It may be that Virgin will allow you to rent out your former home without needing to switch to a buy-to-let mortgage but some lenders will add a surcharge to your mortgage rate to reflect the higher risk. You should contact Virgin directly. It should not be necessary to do this via a Virgin conveyancing panel firm.
The for formalities of my remortgage has taken place with a mortgage from Virgin. Conveyancing was a necessary evil but I would like to complain about Virgin. How does one go about formally complaining?
Almost all banks and building societies have complaints procedures. Your first port of call should be one of the Virgin branches or the Customer Services Department at Virgin head office. Ordinarily complaints to Virgin are sorted out very quickly. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service who will take matters further.
I have instructed a lawyer having checked that they are on the Virgin conveyancing panel. Does my lawyer arrange the survey of the property? Or I've read lots of house buying,I note that they all recommend that you should get your house surveyed prior to buying it. When I asked my solicitor - who is on the Virgin conveyancing panel - on this she said they don't do this and I need to contract an independent surveyor. Is that normal?
Virgin will need an independent valuation of the property. Your lawyer will not arrange this. Usually Virgin will appoint their own surveyor to do this, and you will have to pay for it. Remember that this is a valuation for mortgage purposes and not a survey. You may wish to consider appointing your own surveyor to carry out a survey or prepare a home buyers report on the property. It is up to you to satisfy yourself that the property is structurally sound before you buy it. If the survey or report reveals that building work is needed, you should tell your solicitor. You may wish to renegotiate with the seller. or Your lawyer will not organise the survey but they may be able to put you in touch with a local one that they recommend. RICS offers a find a surveyor service (just google it) where you can search for a qualified surveyor by postcode. As you are getting a mortgage with Virgin you could contact your them to see if they have a list of approved surveyors.