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Ready to buy a new home? Failing to check that a lawyer is on the GenH list of approved solicitors can put your transaction at risk of delay or failure.

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I need to swap lawyers as my lawyer is not on the Gen H panel of conveyancing solicitors. Is it practical to instruct different lawyers?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
I am purchasing a newly constructed flat and my lawyer is informing me that she has to disclose incentives from the builder as her firm is on the Gen H conveyancing panel. I am on a tight deadline to exchange contracts and I dont want to prolong matters. Is my lawyer right?
You should not exchange unless you have advised to do so by your lawyer. A precondition to being on the Gen H approved panel is to comply with the CML Handbook requirements (last updated for this lender on Gen H). The CML Conveyancing Handbook requires that your lawyer have the appropriate Disclosure of Incentive form completed by the developer and accepted by your lender.
Is it necessary during the course of the conveyancing process to attend the offices of the Gen H conveyancing panel solicitor to sign the legal charge? If so, I will choose one who does conveyancing in London so that I can attend their offices if required.
Most conveyancing panel lawyers for Gen H undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
I am attempting to get my former partner taken off the mortgage deeds. Can Gen H really tell me which solicitor I can or can not instruct?
You can use any solicitor you like but Gen H then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the Gen H solicitors panel
Do conveyancing lawyers on the Gen H conveyancing panel work on a no move no charge basis?
In the main there are no requirements by lenders for their firms to operate on a no-sale-no-fee basis. There a small number of lenders who operate a very restricted conveyancing panel managed by a third party company (often termed in the industry as a ‘gatekeeper’). That third party may impose certain conditions such as non-sale-no fee on the panel firms. If you require this as a condition of your conveyancing then you should check with the conveyancing firm that this is part of their package
How can we tell if a solicitor on the Gen H panel is any good?
Getting recommendations is a good start. Before you go ahead check if they offer a no sale no fee offer. Also you often get what you pay for - a firm which quotes more will often provide a better service than one which is cheap as chips. We would always recommend that you speak with the lawyer conducting your transaction
I have not been happy with the level or service received from my lawyer. Is there a Gen H conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to Gen H about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.